Delivery and returns
Delivery policy
Once payment is made, we are unable to offer refunds, even if the item has not yet been dispatched.
POSTAGE INFORMATION
Set postage days are Tuesday ( cut off Sunday evening to be posted Tuesday ) and Saturday ( cut off Thursday to be posted Saturday ) please note these as we do not offer refunds once an order has been paid, due to not being shipped outside of this timeframe. If an order is needed urgently please message us prior to ordering to ensure we can guarantee this.
• Standard delivery: £3.50 - tracked 48.
• Next-day delivery: £9.50 (If you would like next-day delivery, please request this when purchasing. Please note that next-day delivery applies only to our designated postage days — we do not post daily. This means your order may not arrive the day after payment)
• Optional insurance: +£5 on standard delivery or when purchasing via the website, this is included on the next day delivery option.
If insurance is not selected, we cannot be held responsible for items lost by Royal Mail. We will open a claim on your behalf, but if Royal Mail does not pay out, we are unable to issue compensation unless insurance was purchased.
While lost parcels are rare, they can occur. Please notify us of any missing parcel within 3 weeks, as we cannot accept responsibility beyond this timeframe.
Any orders marked as delivered are unfortunately out of our hands. If you believe your order hasn’t been successfully delivered, we can provide all the necessary details for you to open a claim directly with the courier. Once an order is marked as delivered, we’re unable to take any further action from our side.
We post orders on set days: Tuesday and Saturday. Please note that, due to other work commitments, a postage day may occasionally be missed, in which case your order will be sent on the next scheduled shipping date. If you need an order within a specific timeframe, please let us know before purchasing to avoid disappointment.
All items are final sale and non-returnable. Please ensure you have read our detailed Terms & Conditions.
By making payment, you are confirming your acceptance of these terms.
Returns policy
Here at Pre-loved Designer Bubz, we do not accept refunds/ returns unless there has been an issue on our end (wrongly stated size or condition). Once an order has been paid for we are then unable to issue any refunds. Any issues that do occur must be reported on the same day that the parcel arrives.
If the return is accepted, the items must be returned to us in the original condition it arrived in, unwashed. This needs to be sent within a week of the parcel being delivered and from the time you notified us of the error.
Please note that your package will have the date that it was posted printed and displayed on the item, and if it doesn’t abide by the week rule, the refund will not be processed. If this occurs, there will be an option to pay for postage again to have the item sent back to you, or you can opt on losing the full amount.
If the item we receive is not in the condition that it was sent in, or looks as though it has been worn, we can:
- Return the item back to you if you are willing to repay for postage.
- Offer to refund the amount that the item can be resold for.
Postage must be paid that equals the value. Pre-loved Designer Bubz are not responsible for parcels that get lost, and we will only refund the items that have been sent back to us.
Original posting will not be refunded as we have to cover the costs of the initial posting of your purchases.
Payment Plans:
Plans can be competed via the website using the discount code “ paymentplandeposit “ at checkout, once the order has gone through I will then follow up with an email / text to confirm all details.
Our payment plans are a 25% deposit which is taken via the website and then up to 4 weeks to pay in full, from the payment date.
Deposits and any amount paid until the completion date are non-refundable. Items are posted out once the payment plan has been completed / paid in full.