Delivery and returns

For orders under £50, a set price of £4 shipping will be in place. However, if your purchase is above £50, a price of £9 will be asked for shipping - just so that we can ensure all postage is covered.

Set postage days are Tuesday ( cut off Sunday evening to be posted Tuesday ) and Saturday ( cut off Thursday to be posted Saturday )  

Returns policy 

Here at Pre-loved Designer Bubz, we do not accept refunds/ returns unless there has been an issue on our end (wrongly stated size or condition). Once an order has been paid for we are then unable to issue any refunds. Any issues that do occur must be reported on the same day that the parcel arrives.

If the return is accepted, the items must be returned to us in the original condition it arrived in, unwashed. This needs to be sent within a week of the parcel being delivered and from the time you notified us of the error.

Please note that your package will have the date that it was posted printed and displayed on the item, and if it doesn’t abide by the week rule, the refund will not be processed. If this occurs, there will be an option to pay for postage again to have the item sent back to you, or you can opt on losing the full amount.

If the item we receive is not in the condition that it was sent in, or looks as though it has been worn, we can:

1. Return the item back to you if you are willing to repay for postage.
2. Offer to refund the amount that the item can be resold for.

Postage must be paid that equals the value. Pre-loved Designer Bubz are not responsible for parcels that get lost, and we will only refund the items that have been sent back to us.

Original posting will not be refunded as we have to cover the costs of the initial posting of your purchases.

Payment Plans: 

Plans can be competed via the website using the discount code “ paymentplandeposit “ at checkout, once the order has gone through I will then follow up with an email / text to confirm all details. 

Our payment plans are a 25% deposit which is taken via the website and then up to 4 weeks to pay in full, from the payment date. 

Deposits and any amount paid until the completion date are non-refundable. Items are posted out once the payment plan has been completed / paid in full.